Refund Policy

RivalMoose offers a 14-day trial on paid plans. You are not charged during the trial. You may cancel at any time before the trial ends.

Unless a specific order form states otherwise, you may cancel an automatically renewing subscription before its next renewal date.

Cancellation normally takes effect at the end of the current paid billing period. You will retain applicable access until the effective cancellation date unless your account is suspended for breach, the Service is terminated, or otherwise required by law.

Except where required by applicable law or expressly stated in an applicable order form or refund policy, subscription fees are generally non-refundable once a billing period begins.

We may issue refunds, credits, or extensions at our discretion in appropriate circumstances, including material billing errors or prolonged service failures.

Email hello@rivalmoose.com within the billing period. Tell us the account email and the charge you are asking about.

GST invoices are issued for paid subscriptions. Email hello@rivalmoose.com if an invoice needs correction.